Frequently Asked Questions

What is Clubmiles®?
Clubmiles® is a free rewards program where travelers earn points for purchasing airline tickets, hotel reservations, car rentals and other travel products.
Does it cost anything to enroll in clubmiles®?
Clubmiles® is free! There are no charges to sign up or to redeem your points.
Do I have to make a booking before I can sign up?
You can sign up at any time. Create an account here and then start earing points by booking travel on our partner sites.
What are the benefits of enrolling in Clubmiles®?
There are many benefits of joining clubmiles® for free!
  • Earn points for flight, hotel and car rental bookings made on our partner sites
  • Redeem points on hotels and car rentals, or choose from our rewards catalogue
  • Manage all of your travel bookings on one user-friendly site
  • Earn more points by inviting your friends and family to join clubmiles®
  • Receive exclusive email offers and discount coupons
I'm having trouble signing into my clubmiles® account, what should I do?
If you cannot log in with the email address and password associated with your account, email a clubmiles® customer care specialist at help@clubmiles.com for assistance.
I forgot my clubmiles® password. How do I get a new one?
If you lost your clubmiles® password, click Forgot Password and instructions on creating a new password will be sent to the email address associated with your clubmiles® account.
I'm having trouble signing into my clubmiles® account, what should I do?
If you cannot log in with the email address and password associated with your account, email a clubmiles® customer care specialist at help@clubmiles.com for assistance.
I forgot my clubmiles® password. How do I get a new one?
If you lost your clubmiles® password, click Forgot Password and instructions on creating a new password will be sent to the email address associated with your clubmiles® account.
How can I earn points with clubmiles®?
Clubmiles® members earn points through travel purchases made on our partner sites. Double points can be earned by signing into clubmiles® before booking travel on one of our partner sites. You will begin accruing points as soon as your booking is made. Points in your account are labeled Pending until the booking has been confirmed, and are updated to Earned status 24-48 hours after your trip is completed.
Will I earn clubmiles® points if I make my booking on a mobile device?
Yes, you will earn clubmiles® points by making your booking on one of our partner site's mobile apps.
How many points will I earn for my booking?
Partner Sites clubmiles®
Domestic Coach Ticket 475 950
International Coach Ticket 675 1,350
Domestic Business Class/ First Class Ticket 1,050 2,100
International Business Class/ First Class Ticket 1,850 3,700
Hotel Booking 750 1,500
Car Booking 300 600
How can I earn double points?
You can earn double points on your bookings when you sign into your clubmiles® account before booking on one of our partner sites.
Is there a limit to the number of clubmiles® points I can earn annually?
There is no limit to the number of points you can earn.
How can I maximize the number of points I earn for a booking?
Travel bookings made directly on www.clubmiles.com earn double points. Click here to see how double points can be earned on qualified flight, hotel and car bookings.
Can I earn points when I book travel for somebody else?
Yes, you earn points through your clubmiles® account, not by traveler. That means you can earn points for booking travel for others, even if you don't travel with them.
Can I still earn points through my frequent flyer program if I enroll in clubmiles®?
Yes, you will continue to accrue points and/or miles through any loyalty program that you're currently enrolled in, in addition to earning points through clubmiles®.
Will I still earn points if I cancel my booking?
If you cancel your booking, you will not earn any points through clubmiles®. Any points awarded for that booking will be deducted when your itinerary is cancelled.
Are there other ways to earn clubmiles® points?
Refer up to five (5) friends for a total of 500 points (100 points for each referral)!
When will my clubmiles® points be added to my account?
You'll see Pending points credited to your account after you make your booking. They will be updated to Earned status 24-48 hours after your trip is completed.
Can I earn points on a trip I already completed?
You can only earn points on trips after you enrolled in clubmiles® and by booking on one of our partner sites.
Do clubmiles® points expire?
Clubmiles® points expire two (2) years after they switch from Pending to Earned status in your account.
Can I merge two clubmiles® accounts?
You cannot merge two clubmiles® accounts.
Where can I check how many clubmiles® points I have?
Visit the My Account tab on clubmiles® to see the total number of points you've earned.
Can I redeem all my clubmiles® points at the same time?
Yes, you can redeem all your points at the same time.
Where and how can I redeem my clubmiles® points?
You can use your points on hotel and car bookings, or choose from our rewards catalogue.
Can I redeem my clubmiles® points for cash?
Clubmiles® points cannot be redeemed for cash, but can be used on hotel and car bookings or on any products in our rewards catalogue.
Are there blackout dates for redeeming clubmiles® points?
There are not blackout dates for redeeming your clubmiles® points - they are available to use whenever you want to travel.
Can clubmiles® points be refunded?
Yes, if you redeemed points on a hotel or car booking and need to cancel your trip, any clubmiles® points used will be credited back to your account. Note that any additional clubmiles® points earned will also be removed from your account.