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FAQ's - Frequently Asked Questions
What is Clubmiles™?
Clubmiles™ is a FREE Rewards Program where travelers earn points for purchasing airline tickets, hotel nights, car rentals and other travel products.
Do I have to make a booking before I can sign up?
Absolutely not! You can create an account
, and then start earning points by booking qualified travel on our partner sites.
How much does it cost to join clubmiles
Joining clubmiles is FREE. There are no charges to sign up or to redeem your points.
How do I know if I have a clubmiles account already?
When you visit our partner and used the same email address used to create your clubmiles account, you will be identified as a clubmiles member. If you are not a member you will be sent an email with an activation link which can be used to start adding points to your account immediately.
I enrolled in clubmiles.com but never received a confirmation email. What should I do?
Please sign in to www.clubmiles.com and follow these steps:
- Click on "My Account" located on the top right part of the page.
- Fill out the username and password that you just created and your membership details will be displayed.
If you do not find your membership details, please verify the information entered or contact our clubmiles specialists via email at
. You may also check your "spam" or "junk" folder as your email may have been auto-filtered.
And remember; add
to your allowed sender list/address book so you can receive our emails.
I am having trouble signing into my clubmiles.com account, what should I do?
If you are having trouble finding your membership details, please verify the information entered or contact our clubmiles specialists via email at
, for assistance. If you are unable to remember the password created for this account, please complete the password reset steps under
can't access your account?
, and continue earning points.
Do I have to be a citizen of United States or Canada to join clubmiles.com?
No, you do not need to be a US or Canadian citizen. There are some redemption offers that might require a US or Canadian address to facilitate shipment of reward.
How do I check my points balance?
To check your points balance, visit
and click on the "My Account" tab at the top. Please note that it takes between 1-2 days after completion of travel for points to be "earned" on your clubmiles.com account.
How can I maximize the number of points I get for a booking?
Travel purchases made directly from
earn double points
to see how double points can be earned on qualified Air, Hotel, Car, Sightseeing, Attractions, Airport Parking and Airport transfer bookings. Please note that points can only be earned on qualified bookings – Air, Hotel, Car, Sightseeing, Attractions. Airport Parking and Airport Transfers
What type of booking transactions qualify for clubmiles points?
All bookings qualify including Air, Hotel, Car, Sightseeing, Attractions. Airport Parking and Airport Transfers. There is no minimum trip cost requirement to qualify.
What are double points and how do I earn them?
Earn double points when you are signed into clubmiles website and book on our partner travel websites. For example, if you make a domestic air booking for one traveler, while you were signed into your clubmiles a/c, you receive 950 points. Whereas, you would receive 475 points if you had made the booking directly on our partner travel sites.
Is there a limit to the number of clubmiles that I can earn annually?
There is no current limit to the number of points you can earn.
Can all points be redeemed at the same time?
Yes, all points can be redeemed at the same time. Points to be redeemed are dependent on the available items in the
. Our gift gallery is being constantly updated to reflect the needs of a world class Rewards Program.
Can I earn points for a past dated trip?
Points will have been awarded to your clubmiles account under the following scenarios:
- If you made your booking by signing into your clubmiles account.
- You signed into your clubmiles account while booking on partner travel sites.
- Your email was identified as a clubmiles user while booking on partner travel sites.
- You booked on a partner site, and were auto-signed up for a clubmiles account which you activated later
Remember, points are "earned" only after travel is completed.
How do I earn points if I am not a member when making booking on a partner site?
When you book through our partner sites and you are not a member, you will be automatically enrolled in the clubmiles Reward Program and will start earning points for your Air, Hotel, Car, Sightseeing, Attractions, Airport Parking and Airport Transfers bookings. However, if you book your travel through
, you will earn double points.
Can I earn points when I book travel for someone else?
Yes. Earning points is based on the clubmiles account rather than a traveler. So, you can earn points for booking travel for other people, even if you don't travel with them.
Do clubmiles.com points expire?
Points will expire 2 years as of the date your points are considered "earned" on your account. Example – Penny completed her travel on 05/01/2010 and her points were “earned” on 05/02/2010. Thus her points will expire on 05/02/2012.
How do I add a co-traveler to a trip that I am about to take?
While you are signed into your account, click on the "Add a co-traveler" option under "My Account" and insert the traveler details. Subsequently, when you are making a booking on our partner sites, you will have the option to add this co-traveler(s) to your booking while the travel preferences will be added automatically.
Can clubmiles.com points be earned by multiple travelers on the same booking?
No. Only one clubmiles.com member account can earn points for a single booking. Example – Ginny has booked travel for 4 of her friends, and one of the travelers-Julia already has a clubmiles.com account. But, points will be credited only to Ginny’s account, while Julia will not earn points on this booking.
Is it important to complete the "My Details" part of the sign-up process which has my personal and travel details?
While none of the steps are mandatory in order to start earning points, completing "My Details" has many advantages on any future booking on our partner sites:
- You do not have to insert any co-traveler name
- You do not have to insert the billing details
- You do not have to insert your travel preferences like seat or meal preferences or add a membership number for an airline/hotel or car.
Your information will be kept completely confidential and will always be secured. Feel free to read through our
What is the relation between clubmiles.com and my frequent flyer program?
You'll continue to accrue miles in any airline/hotel/car loyalty program that you're currently enrolled in, and in addition to earn clubmiles.com points. You will be earning miles on your frequent flyer program as per the agreement between you and the airline, hotel or car company.
Where can I redeem my earned points?
Please visit the
page to get the complete list of gifts that can be redeemed against your earned points.
I did not enter my
frequent flyer information
for my preferred airline/car/hotel when I booked.
How can I get credit for my trip on my
If you did not enter your frequent details when you book through clubmiles, please be sure to call the airline to add it prior to check-in or ask the ticket counter or gate agent to add it to your reservation.
Please note: storing your
you make your booking will
add it to any of your current or past reservations. However, once stored,
information will automatically get added to all future reservations before you travel.
What is "Invite a friend" program?
"Invite a friend" is a way to introduce your friends/relatives to the generous clubmiles Rewards Program. You get 100 bonus points for referring each friend.
Please note: Regardless of the number of referrals, the maximum credit for all referrals will be 500 points.
How long does it take before my clubmiles Rewards Points are credited to my account?
Rewards Points are earned or credited to your account 24-48 hours after your journey is completed
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